We supply and ship all our products Australia wide. International orders please contact us on sales@tobe.com.au to quote delivery charges.  

All orders are dispatched ASAP. We use a range of couriers for all items. As a general guide, deliveries to major cities and towns can arrive 1 or 3 business day (if ordered before 3pm) whilst it could take up to 7 days for more remote areas. 

Tracked orders to New Zealand can take anywhere from 8-14 working days to arrive. 

Delivery times are indicative only and we do not accept any liability for failure to meet the scheduled delivery times or any inconvenience caused as a consequence. 

Express Service 

Call us on 0472530263 if you need urgent delivery. Additional cost may occur.

Local pickup

Local pickup available at:  6/11 Clarice Rd Boxhill South VIC3128 

or any Max Therapy and Luxe Therapy.

Please find your closest local pickup spots from below:

• Max Therapy: http://www.maxtherapy.com.au/locations.html
  

 Receiving the Delivery 

Deliveries will require a signature to verify the delivery. The best addresses are where someone is home between 7am and 6pm weekdays, or a business address which is open during normal business hours. Usually if delivery cannot be made, The couriers will leave a note to make another appointment or for you to pick up that item, but this cannot be taken for granted. If delivery cannot be made, you will be responsible for any delivery fees incurred even though you may not receive the item, so make sure someone is available to sign. 

Authority to Leave Goods Consent 

You may provide your consent for us to leave goods unattended and without a signature at the nominated delivery address. 

By providing this consent, you acknowledge and agree that, once the courier has left the goods at the safe place of delivery address, the complete order has been received. 

www.tobe.com.au and our couriers do not accept responsibility for any loss or damage which results from the Authority to Leave delivery method.

Thank you for your purchase on www.tobe.com.au.

CHANGE OF MIND RETURNS

1. ToBe Health Care will allow a return where you have changed your mind, provided that the item in question is:

- returned within 14 days of receiving order;

- as new and is not used, worn, or unopened and has all original packaging and tags in-tact (including any package seals (if any) being unbroken);

- in a resaleable condition; and

- not damaged in any way.

2. We cannot accept change of mind returns on items that come in unsealed packages or boxes where seals are damaged or broken.

3. You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by ToBe Health Care, you will not be eligible for a return.

4. You may be provided with a refund only when the returned product is received, and it complies with the requirements outlined above.

5. If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods to your nominated address.

Please note all medical items return are not accepted due to strict hygiene protocol
 

INCORRECT OR FAULTY GOODS

Our quality control teams do inspect all deliveries to ensure the products you receive meet our exact quality standards. However, if you do receive a faulty, damaged or incorrect product, please contact us to arrange a return delivery and a refund or exchange. The return must be received by ToBe Health Care within 30 days.

We highly value the quality and authenticity of our products, and we work to provide a quality product that will assist you on attaining the best results. If you are dissatisfied with your purchase for any reason, you may return the product for a full refund of your purchase price (excluding shipping and handling charges) within 14 days of the order received. To ensure a timely refund, please follow the steps below. 

Contact hello@tobe.com.au within 14 days of your received date so that we can investigate and confirm your claim. A return will not be processed without initial contact from the customer to us. Please return the product with the following contents: 

Unused portion of the product along with all original packaging. 

Printed version of our invoice and  email conversation. 

After which, please send  to this address : 

Unit 6, 11 Clarice Road 

Box Hill South 3128, Australia 

PHONE :  1300 008 626

Please be advised that returns will not be accepted, and refunds not awarded, if the criteria above are not met. 

Please be advised that we only process products that were directly bought from the website, all other products that have been bought from our retailers must be returned to them first prior to being processed by us. 

www.tobe.com.au will process your refund via the original purchase method within 7-10 business days upon receipt of the returned item(s).