DELIVERY & HANDLING CHARGES

 

Order Amount	Under $199	Over $199(Ex Bulk & Heavy item)
Shipping Fee	$15	Free

Delivery is free for eligible standard order over $199 only to Metro areas in major cities.

-Please note that metro areas are defined by our freight companies 

- Goods delivered outside the metro area( regional and country) will incur freight charges

-The Bulky items freight charge is not included in the free shipping, will be quoted separately. 

We supply and ship all our products Australia wide. For International orders or remote areas, please contact us on Hello@tobe.com.au to quote for delivery charges.  

All orders are dispatched ASAP. We use a range of couriers for all items. As a general guide, deliveries to major cities and towns can arrive 1 or 3 business day (if ordered before 12pm) whilst it could take up to 7 days for more regional,remote areas. 

Tracked orders to New Zealand can take anywhere from 8-14 working days to arrive. 

Delivery times are indicative only and we do not accept any liability for failure to meet the scheduled delivery times or any inconvenience caused as a consequence. 

Freight charges that apply for all areas:

- Heavy, large or sensitive items (i.e. furniture, autoclaves, equipment, bulky products)
- These charges will be at cost

 

Express Service 

Call us on 1300 008 626  if you need urgent delivery. Additional cost may occur.

Local pickup

Local pickup available at:  1/10 Melrich Rd BaysWater VIC 3153 

Pickup Time :                    10am-4pm     Monday to Friday 

or any Max Therapy and Luxe Therapy.

Please find your closest local pickup spots from below:

• Max Therapy: http://www.maxtherapy.com.au/locations.html
  

 Receiving the Delivery 

Deliveries will require a signature to verify the delivery. The best addresses are where someone is home between 7am and 6pm weekdays, or a business address which is open during normal business hours. Usually if delivery cannot be made, The couriers will leave a note to make another appointment or for you to pick up that item, but this cannot be taken for granted. If delivery cannot be made, you will be responsible for any delivery fees incurred even though you may not receive the item, so make sure someone is available to sign. 

Authority to Leave Goods Consent 

You may provide your consent for us to leave goods unattended and without a signature at the nominated delivery address. 

By providing this consent, you acknowledge and agree that, once the courier has left the goods at the safe place of delivery address, the complete order has been received. 

www.tobe.com.au and our couriers do not accept responsibility for any loss or damage which results from the Authority to Leave delivery method.