Contact hello@tobe.com.au within 30 days of your packing slip date so that we can investigate and confirm your claim. A return will not be processed without initial contact from the customer to us. Please return the product with the following contents: 

Unused portion of the product along with all original packaging. 

Printed version of our email conversation. 

After which, please send this to: 

Unit 3, 37-39 Lexton Road 

Box Hill North 3129, Australia 

Mobile: 0472530263 

Please be advised that returns will not be accepted, and refunds not awarded if the criteria above are not met. 

Please be advised that we only process products that were directly bought from the website, all other products that have been bought from our retailers must be returned to them first prior to being processed by us. 

For your protection and to ensure prompt delivery, we recommend that you ship via express post or registered mail. www.tobe.com.au is not liable for packages lost during shipping. 

www.tobe.com.au will process your refund via the original purchase method within 7-10 business days upon receipt of the returned item(s).